COMMONLY ASKED QUESTIONS

HOW DO I REGISTER FOR DEMANDSTAR?

Access to DemandStar and to receive notifications for a single member agency is free. To see other DemandStar subscription options visit https://www.demandstar.com/subscription

WHY DID I MISS A BID IN DEMANDSTAR?

HOW DO I GET BID INFORMATION OR DOWNLOAD BID DOCUMENTS?

  1. Log in to your account on the Demandstar website, www.demandstar.com, and click on the link/tab labeled "Suppliers.
  2. Click on the link labeled "View Bids." If you were notified of the project via e-mail, it will be displayed on the page entitled "Bids."
  3. If the project is not displayed, select "All bids in the system" under "Search Criteria."
  4. Under the field labeled "Bid Status," select "Active."
  5. Under the field labeled "Agency," select the institution purchasing the goods or services and click on the "Search" button.
  6. To get bid details (including pre-bid conference information and commodity codes used for classification): Once you locate the project, find the column labeled "Actions," and click on the link labeled "Details."
  7. To download a document, including blueprints, find the column labeled "Actions" and click on the "Download/Order" button.

a) Click on the link "Download" or "Purchase."

b) If the document does not open after you have clicked on the "Purchase" or "Download" link, try moving your cursor over the link and right-clicking on it, then selecting an option to print or save the document from the menu that is displayed.

HOW DO I ACCESS OR RESPOND TO A QUOTE I RECEIVED VIA DEMANDSTAR?

  1. Log in to your account on the Demandstar Web site, www.demandstar.com and click on the link/tab labeled "Suppliers."
  2. Click on the link labeled "View Quotes" and locate the relevant quote.
  3. Click on the "Details" to obtain information and access the quote response form.
  4. If the quote you seek does not immediately display, click on the link in the column header labeled "Date Due" to change the date-ordering of the list.
  5. Enter the prices of your products in the available fields.
  6. Enter the expected delivery time of your products from time of order in the available Delivery field.
  7. Also, enter information in the Additional Supplier Details space, if necessary.
  8. Click the button labeled "Continue." On the next page, review your quote prices, make any necessary changes and submit your quote.

WHAT IF I CAN'T LOCATE OR VIEW A QUOTE?

If you received a notification via e-mail from an agency through Demandstar, but do not have an active subscription on Demandstar to view quotes, here's what you can do:

  1. Call Supplier Services at 1-(206) 940-0305 and tell the representative that you received an e-mail notice informing you of a quote opportunity.
  2. Provide the Demandstar Member ID Number from the last line of your notification message. (This is a six- or seven-digit number that indicates the precise location of the quote information stored in the system.)
  3. Request that the existing Supplemental Supplier record be converted to an Demandstar Free Agency subscription for the purchasing institution that issued the quote.

CAN I CHECK A BID STATUS OR FIND OUT WHO ELSE IS BIDDING?

Yes. Once you've logged into Demandstar, click on the link/tab labeled "Suppliers," then select "View Bids."

HOW DO I EDIT MY COMMODITY CODES?

Log in to your account on the Demandstar website at www.demandstar.com and click on the link/tab labeled "Account Info" to locate the Commodity Codes section. Click on the link labeled "Edit" to open a new page entitled "Commodity Codes: Select Bid Categories."

  1. To add codes: Locate the "Search for Codes" section, enter a term in the "Search Criteria" space and click "Search." Select the Commodity Codes pertinent to your business and click on the box for each Commodity Code you want to add. Click "Save."
  2. To remove codes: Select a Code Description category highlighted in bold print, click on the "+" sign to display Class Descriptions and click on the "+" sign to display individual Commodity Codes. Click on the box for each Commodity Code to be removed, then click "Save."

HOW DO I CHANGE MY PROFILE, USERNAME OR PASSWORD?

Log in to your account on the Demandstar Web site, www.demandstar.com and click on the link/tab labeled
"Account Info" and locate the User Accounts section. Click on the link labeled "Edit" for the account to be modified.

  1. To change member information: Click on the link/tab labeled "Account Info." Locate the section requiring change. Modify or delete the information entered into the specific field on the page. Click "Save."
  2. To change username: Delete the information entered into the Username field on the page, and enter the selected user name in the same space. Click "Save."
  3. To change password: Delete the information entered into the Password fields on the page, and enter the selected password in the same spaces. Click "Save."

HOW DO I GET MORE INFORMATION ON THE PROJECT?

For details not available on Demandstar, call the purchasing agency. Contact information can be found in the advertisement for the bid or proposal.